Privacy Policy

Privacy Policy

Effective Date: May 18, 2026
Last Updated: May 18, 2026

Thank you for visiting Esscentum. We are an E-Commerce Platform, Offering Luxury Item products to enhance your Style & Needs & to experience a Pleasant Shopping Experience. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. Introduction

At Esscentum, your privacy is as important to us as the craftsmanship of the products we offer. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us.

Who We Are:

Esscentum is operated by Esscentum LTT.

Lebanese Address:
Antelias, Bekfaya Road, Uptown Center, Floor -3
Zip Code 1201
City: Antelias, Beirut
Country: Lebanon

UK Address:
Hatton Garden, Holborn
London, United Kingdom

Scope of This Policy:

This Privacy Policy applies to all personal information collected through esscentum.com (the "Website"), including when you browse our collections, place an order, subscribe to our newsletter, or interact with our customer service team.

By using our Website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Personal Data We Collect

We collect personal information to provide you with exceptional service, process your orders, and enhance your shopping experience. The information we collect falls into two primary categories:

2.1 Device Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

  • IP address – Your device's internet protocol address
  • Browser type and version – Information about the web browser you're using (e.g., Chrome, Safari, Firefox)
  • Device type – Whether you're using a desktop, tablet, or mobile device
  • Operating system – Information about your device's OS (e.g., Windows, macOS, iOS, Android)
  • Browsing behavior – Pages you view, links you click, time spent on pages, search terms used
  • Referring website – The site that directed you to our Website
  • Date and time stamps – When you accessed our Website

Technologies Used:

We collect Device Information using the following technologies:

  • Cookies – Small data files placed on your device that help us recognize you and remember your preferences
  • Log Files – Records of your interactions with our Website stored on our servers
  • Web Beacons, Pixels, and Tags – Tiny graphics embedded in web pages and emails that track whether content has been viewed or opened

2.2 Order Information

When you make a purchase or attempt to make a purchase through our Website, we collect:

  • Contact information – Name, email address, phone number
  • Billing information – Billing address, payment method details (processed securely through our payment providers)
  • Shipping information – Delivery address, recipient name if different from purchaser
  • Transaction details – Order history, purchase records, items purchased, order value
  • Communication records – Correspondence with our customer service team via email, WhatsApp, or other channels

Payment Security:

We do not store complete credit card numbers or CVV codes on our servers. Payment information is processed securely through PCI-DSS compliant payment processors including Tap Payments, PayPal, and other authorized payment gateways.

2.3 Marketing & Communication Preferences

If you subscribe to our newsletter or opt into marketing communications, we collect:

  • Email address
  • Name (if provided)
  • Communication preferences
  • Engagement data (email opens, clicks, conversions)

3. How We Use Your Personal Data

We use the personal information we collect for the following purposes:

3.1 Order Fulfillment & Service Delivery

  • Processing your orders – To complete transactions, arrange shipping, and deliver your purchases
  • Customer service – To respond to your inquiries, resolve issues, and provide support
  • Order communications – To send order confirmations, shipping notifications, and delivery updates

Legal Basis: Performance of a contract (fulfilling our obligations under your purchase agreement)

3.2 Fraud Prevention & Security

  • Screening for risk – To assess and prevent fraudulent transactions
  • Protecting our business – To safeguard against unauthorized access, security breaches, and other malicious activities
  • Verification – To confirm identity and payment details, particularly for first-time customers

Legal Basis: Legitimate business interests (protecting our customers and business operations)

3.3 Website Improvement & Analytics

  • Performance analysis – To understand how visitors use our Website and identify areas for improvement
  • User experience optimization – To enhance navigation, loading speeds, and overall functionality
  • A/B testing – To test different versions of pages and features to improve user satisfaction

Legal Basis: Legitimate business interests (improving our services and customer experience)

3.4 Marketing & Communications

  • Promotional emails – To share new collections, exclusive offers, and brand news (only if you've opted in)
  • Personalized recommendations – To suggest products that may interest you based on your browsing and purchase history
  • Retargeting – To display relevant advertisements to you on other websites and platforms

Legal Basis: Consent (for direct marketing) and legitimate business interests (for personalized shopping experiences)

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or contacting us directly.

3.5 Legal Compliance

  • Regulatory obligations – To comply with applicable laws, regulations, and legal processes
  • Record keeping – To maintain records required by law for tax, accounting, and regulatory purposes

Legal Basis: Legal obligation

4. Sharing Your Personal Data

We respect your privacy and do not sell your personal information to third parties. However, we share your information with trusted service providers and partners who help us operate our business.

4.1 Service Providers

We share your personal information with third-party service providers who perform services on our behalf:

  • E-commerce Platform – Our Website is powered by Shopify, which provides hosting, shopping cart functionality, and payment processing infrastructure
  • Payment Processors – Tap Payments, PayPal, and other authorized payment gateways process your transactions securely
  • Shipping Partners – DHL Express, TNT, and other couriers receive your shipping information to deliver your orders
  • Analytics Providers – Google Analytics and similar services help us understand Website traffic and user behavior
  • Email Service Providers – To send you order confirmations, shipping updates, and marketing communications (if opted in)
  • Customer Support Tools – Services that help us manage customer inquiries and provide efficient support

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data and use it only for the purposes we specify.

4.2 Business Transfers

In the event that Esscentum LTT is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to:

  • Valid legal requests from public authorities (e.g., court orders, subpoenas)
  • Legal processes or government investigations
  • Situations involving potential threats to public safety, fraud investigations, or protection of our legal rights

4.4 With Your Consent

We may share your information with third parties for other purposes with your explicit consent.

5. Behavioral Advertising & Marketing

5.1 Targeted Advertising

We use your Device Information and browsing behavior to deliver targeted advertisements that are relevant to your interests.

5.2 Third-Party Advertising Networks

We work with third-party advertising networks and platforms, including:

  • Google Ads
  • Facebook Ads Manager
  • Bing Ads
  • Other programmatic advertising partners

5.3 Opt-Out Options

You can opt out of targeted advertising through the following methods:

Note: Opting out of targeted advertising does not mean you will stop seeing ads; it means the ads you see will be less relevant to your interests.

6. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals websites you visit that you do not want your online activity tracked.

At this time, our Website does not respond to DNT browser signals. However, you can control cookies and tracking technologies through your browser settings.

7. Your Data Protection Rights

Under data protection laws, including the UK GDPR and similar regulations, you have rights regarding your personal information, including:

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restriction of Processing
  • Right to Data Portability
  • Right to Object
  • Right to Withdraw Consent

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@esscentum.com
Subject Line: "Data Protection Request"

We may need to verify your identity before processing your request.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

  • Transaction records – Minimum of 7 years
  • Shipping records – 2 years
  • Communication records – 3 years
  • Marketing analytics – Retained in anonymized format where applicable

9. International Data Transfers

Esscentum is based in Lebanon and operates internationally. Your personal information may be transferred to and processed in countries outside your jurisdiction, including the United Kingdom, Canada, and the United States.

We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Minors' Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe a child has provided us with personal information, please contact us immediately at info@esscentum.com.

11. Security of Your Personal Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration.

Security Measures Include:

  • SSL/TLS encryption
  • Secure servers
  • PCI-DSS compliant payment processors
  • Regular security audits
  • Restricted access controls

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Material changes will be communicated through our Website or via email where appropriate.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Esscentum LTT

Lebanese Address:
Antelias, Bekfaya Road, Uptown Center, Floor -3
Zip Code 1201
City: Antelias, Beirut
Country: Lebanon

UK Address:
Hatton Garden, Holborn
London, United Kingdom

Email: info@esscentum.com
Website: Esscentum

14. Supervisory Authority

If you are located in the UK or EEA and believe we have not handled your personal information appropriately, you may lodge a complaint with your local data protection authority.

UK Information Commissioner's Office (ICO):
ICO Official Website

15. Final Note

At Esscentum, protecting your privacy is fundamental to the trust you place in us. This Privacy Policy reflects our commitment to transparency, security, and respect for your personal information.

Thank you for choosing Esscentum.