Esscentum

CONTACT ESSCENTUM

For questions, recommendations, orders, or simply to speak with us, we're here.

Get in touch

Whether you're looking for a particular fragrance, need assistance with an order, or would like to know more about one of the houses we carry, our team is always happy to help.

Email

info@esscentum.com

Response time

We aim to respond within 24 hours during business hours (9:00 AM – 9:00 PM, Lebanese Time).

Our locations

Esscentum operates from two carefully chosen locations, working in concert to bring you the finest fragrances from around the world.

United Kingdom

Esscentum UK Hatton Garden, Holborn London, UK Our UK headquarters oversees brand strategy, curation, and international operations.

Lebanon

Esscentum LTT Antelias, Bekfaya Road, Uptown Center, Floor -3 Zip Code 1201 Antelias, Beirut Lebanon Phone: +96176933403 Our Lebanon operations handle order fulfillment and shipping.

All orders are dispatched from Lebanon.

Shipping from Lebanon

Esscentum ships locally and internationally from Lebanon via DHL Express.

Order processing1–2 business days after stock verification
Domestic delivery3–5 business days after dispatch
International delivery7–10 business days after dispatch
Complete delivery time10–14 days from purchase

Shipping costs are calculated at checkout based on your destination and order weight. All shipments include full insurance and require signature upon delivery.

Learn more in our Shipping & Delivery Policy →

Returns & support

If you need to return an item or have questions about an existing order, we're here to help. When contacting us about a return or order issue, please include your order number so we can assist you as quickly as possible.

Returns are processed from our Lebanon location: Esscentum Returns Antelias, Bekfaya Road, Uptown Center, Floor -3 Zip Code 1201 Antelias, Beirut Lebanon Esscentum covers all approved return shipping costs via DHL. Refund timeline: 10–15 business days from receipt.

View complete Returns & Refunds Policy →